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Terms and conditions – FAQ

Purchasing method

At Daniel Chong Spain SL we strive to make your shopping experience as simple and intuitive as possible. To buy you must be over eighteen (18) years old, select the product that you have fallen in love with and add it to the Cart to be one step closer to having it in your arms.

Once you have selected all the products you must click View Cart where you will find all the products selected by you previously, here you can modify the quantity of items and add a discount coupon if you have one. Then you must click Finish purchase and this is where you will have to fill out the form with your billing and delivery information and select a payment method.

The data provided to Daniel Chong Spain SL is personal and non-transferable. If you have any questions you can check our privacy policy.

You will receive your purchase shortly but if you have questions regarding the delivery times you can go to our Shipping information section.

 

Payment method

At Daniel Chong Spain SL we care very much about making your purchases in a safe, comfortable and easy way with the following payment methods:

 

Credit Card

Our online store connects to the Redsys or Stripe payment gateway in a 100% secure way. Payment is immediate and it also allows you to save your card information for future purchases.

PayPal

logo paypal

PayPal allows you to transfer or receive money from your credit card or bank account to multiple recipients without having to share your financial information and with guarantees.

Shipping

Delivery times:

You will receive your order by Tourline Express within one or two (1-2) business days from when the order leaves our workshop. If an order is placed after 15:00 (s PM) on a Friday, please note that the order will be processed and will leave our workshop the following Monday. If an order is placed on a public holiday, it will also be processed and shipped the next business day.

Shipping costs:

Mainland Spain € 5

Ceuta and Melilla € 15.

Canary and Balearic Islands € 15.

Rest of Europe € 15.

International 25 €

Free shipping for all orders  € 100

Other features of the purchase:

The shipping costs include in all cases the Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.

Delivery is understood as the delivery of the items to your home address or the address that you have specified during the ordering process.  Shipping areas are limited to those already indicated in the shipping section.

Daniel Chong Spain SL delivers orders to the courier service within a maximum period of 48 hours. We are not responsible for possible delivery delays caused by the courier service

 

Return Policy

For Daniel Chong Spain SL. it is very important that all our clients are satisfied with their orders. We hope you enjoy buying at our online store. If for any reason the purchase does not satisfy you or you have changed your mind, you have the option to return it (only for online orders, for purchases in physical stores only changes for other items are allowed) within 15 days after purchase and you will get the full refund of your money except the direct cost of returning the products that is borne by the customer.

If for any reason the purchase does not satisfy you or you have changed your mind, you have the option to return it (only for online orders, for purchases in physical stores only changes for other items are allowed) within 15 days after purchase and you will get the full refund of your money except the direct cost of returning the products that is borne by the customer.

In order for us to accept the return, all merchandise must be in perfect condition, and it must come with the original receipt. Refunds will be made in the same payment method selected at the time of purchase.

If you want to return an item sent by Daniel Chong Spain SL, exclusively our carrier makes these returns and we will be the ones to contact them so they can go to your address to pick up the return package.

 

How do I return an item?

  • 1. Contact us within 15 days of receiving your order.
  • 2. Provide us with the order number and receipt.
  • 3. Pack the order and close it, you must indicate our data:

Daniel Chong Spain SL, Calle del Amparo 42, local left.

28012 Madrid. Tel. 910188304

  • 4. Tell us the reason for returning the item so that our team can better understand why you want to return this product. 

 

The product must be returned in its original packaging. If the product is damaged we will not be able to accept the return.

Please note that if you complete the return process online on a Friday, Saturday or Sunday, we will not be able to pick up your package until the following Monday.

 

Exchanges

I’ve changed my mind

If you have changed your mind and want to exchange your product for a different one, when you contact us we will provide you with a payment link in case there is an additional cost or we will refund the difference. Remember that shipping costs are at your expense.

Wrong item:

If you have received the wrong item in your order, you can return it and we will replace it with the correct item.

In this case you have to contact us at hola@daniel-chong.com or fill out our contact form and tell us about your situation.

Damaged item or with fabrication defects:

  • If the item received is damaged or has a manufacturing defect you can return it and after evaluating it we will exchange it for another. Send us an email with photo (s) of the product and purchase receipt to hola@daniel-chong.com or contact us through the contact form and we will explain how to proceed. 

 

  • We do not accept returns of items with breakages due to misuse or wear and tear.

 

 

  • If you have any questions or suggestions about our exchange and return policy or we can assist you in any way, do not hesitate to contact us here.

 

 

Product care

All our products are made with recycled cotton upholstery fabrics or fabrics obtained from recycled PET bottles in the case of waterproof items.

We also use pieces of vegetable tanned leather, so we do not recommend washing in washing machines or dryers.   

You can use upholstery cleaning products, or soap and water with a delicate brush or a damp cloth.

* All our products have a guarantee of quality in terms of durability and resistance but it is possible that over time and wear and tear from use it may need a repair, for this we have a shop service with a cost adjusted to the type of repair necessary.     

 

Taxes

 

Our prices include in all cases the Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.

Prices

 

The products will be sold at the indicated price, the one shown at the time of the order confirmation by the customer.

Validity

 

Daniel Chong Spain SL reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

Modification of terms and conditions

 

Daniel Chong Spain SL reserves the right to review and modify these Conditions at any time. The User will be subject to the Policies and Conditions in force at the time they use the website or make each order, except that by law or decision of government agencies Daniel Chong Spain SL must make changes retroactively in said Conditions, in which case, the possible changes will also affect the orders that the User had previously made. Daniel Chong Spain SL.

Responsibility

 

Daniel Chong Spain SL is not responsible for delays in deliveries, or the impossibility of making them when the cause is due to an event of force majeure, and therefore, beyond our control. Among other causes, we understand that force majeure exists in the following cases, but without limitation: accidents; strikes; revolts, threats or terrorist attacks; fire or explosion; weather causes or natural disasters such as storm, flood, earthquake, subsidence, epidemic; problems unrelated to us in the means of transport or telecommunication systems. As far as possible, once the cause of impossibility or delay has ended, Daniel Chong Spain SL will do everything in its power to resume its commercial activities and to comply with its obligations and shipments. 

Applicable law and jurisdiction

 

These Conditions are governed and interpreted in accordance with Spanish law. In the event of any type of discrepancy or claim between the parties in relation to compliance or the content of these Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals of the city of Madrid. 

FAQs

What are the available payment methods?

Credit Card or PayPal

¿What cards are accepted?

How do I order?

To buy you must be over eighteen (18) years old, select the product that you have fallen in love with and add it to the Cart to be one step closer to having it in your arms.

When you have selected all the products you wish to buy you must click View Cart where you will find all the products selected by you previously, here you can modify the quantity of items and add a discount coupon if you have one. Then you must click Finish purchase and this is where you will have to fill out the form with your billing and delivery information and select a payment method.

 

How much are the shipping costs?

Mainland Spain € 5

Ceuta and Melilla € 15.

Canary and Balearic Islands € 15.

Rest of Europe € 15.

International 25 €

Free shipping from € 100

 

How long does shipping take?

You will receive your order by Tourline Express within one or two (1-2) business days from when the order leaves our workshop. If an order is placed after 15:00 on a Friday, please note that the order will be processed and will leave our workshop the following Monday. If an order is placed on a public holiday, it will also be processed and shipped the next business day.

 

Do you ship to Ceuta, Melilla, the Canary Islands, Tenerife and the Balearic Islands?

Mainland Spain € 5

Ceuta and Melilla € 15.

Canary and Balearic Islands € 15.

Rest of Europe € 15.

International 25 €

 

Are returns allowed?

If for any reason you are not satisfied with your purchase or you have changed your mind, you have the option to return it (only for online orders, for purchases in physical stores only exchanges for other items are allowed) within 15 days after purchase and you will get the full refund of your money except the direct cost of returning the products that is borne by the customer

 

In case of receiving a defective item, what do I have to do to exchange it?

If the item received is damaged or has a manufacturing defect you can return it and after evaluating it we will exchange it for another. Send us an email with photo (s) of the product and purchase receipt to hola@daniel-chong.com or contact us through the contact form and we will explain how to proceed.

We do not accept returns of items with breakages due to misuse or use over time.

 

What is the deadline for returns?

 

You have a period of 15 days after purchase to make a return.

 

Who pays shipping costs in case of returns?

 

The direct cost of returning the product is borne by the customer.

 

How will I receive my refund?

 

Refunds will be made in the same payment method selected at the time of purchase.

 

How can I contact the Customer Service department?

 

Through our contact form or email: hola@daniel-chong.com

 

Is the product handmade?

 

All our products are handmade in our workshops.

 

How do I take care of the product?

 

All our products are made with recycled cotton upholstery fabrics or fabrics obtained from recycled pet bottles in the case of waterproof articles. We also use pieces of vegetable tanned leather, so we do not recommend washing in washing machines or dryers.

You can use upholstery-cleaning products such as sofas, or soap and water with a delicate brush. We recommend hand washing.

 

Can I customize my bag, backpack or shoulder bag?

 

In our workshop at Calle del Amparo 42 28012 MADRID from Tuesday to Saturday from 10:30 a.m. to 2:30 p.m. and from 4:30 p.m. to 8:30 p.m. lavapies@daniel-chong.com      

 

How much weight can the backpacks carry?

 

The large backpacks support up to 15 kilos and the small ones up to 10 kilos.

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