returns

ONLINE STORE RETURNS

For Daniel Chong Spain SL. It is very important that all our customers are satisfied with their orders. If for any reason you are not satisfied with the purchase or you have changed your mind, you have the option of returning it (online orders only, for purchases in physical stores only exchanges for other items are allowed) within 15 days after the purchase and you will receive the full refund of your money except the direct cost of returning the products, which is the responsibility of the customer.

For us to accept the return, all merchandise must be in perfect condition, in addition to being accompanied by the original receipt. Refunds will be made to the same payment method selected at the time of purchase.

If you want to return an item sent by Daniel Chong Spain SL, you can do so through the following means:
- Through our carrier. In this case we will be the ones who will contact them so that they can come to your address to collect the return package.
- You can also use your own means of transportation and tell us the shipment reference number for tracking.

How do I make my return?
Manage your returns during the next 15 days of receiving your order through our returns platform . Access here.

  1. Please contact us within 15 days of receiving your order.
  2. Provide us with the order number and receipt.
  3. Pack the order and close it, you must indicate our information: Daniel Chong Spain SL, Calle del Doctor Fourquet 20, Bajos Local 1. 28012 Madrid. Tel. 910402340.
  4. Explain to us the reason for the return.

Withdrawal

You can obtain the withdrawal document here.

RETURNS IN PHYSICAL STORES

For purchases in physical stores, exchanges are only allowed for other items. If for any reason you are not satisfied with the purchase or you have changed your mind, you have the option to return it within 15 days of purchase and exchange it for another item in stock. If the desired product is not available, a voucher will be issued for the same value of the returned product. This voucher is valid for one year from its issuance.

For us to accept the return, all merchandise must be in perfect condition, in addition to being accompanied by the original receipt.


+ information on returns.

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We're carbon negative

Sustainability is written in our DNA. We do our best to change the way fashion is created and consumed, with the goal of reducing the negative environmental and social impact of the fashion industry. This leads us to have a comprehensive approach that ranges from the selection of materials to ethical working practices and conditions, in addition to considering the life cycle of the garment and the emissions generated by the creation of our products. Our fabrics are made by from recycled clothing and products. By using a greater amount of recycled materials, we contribute to increasing the sustainability of the fashion sector.

Recycled materials

We use raw materials obtained from recycling, such as thread made from plastic bottles (rPET), thus contributing to the sustainability of our sector. The separate collection and subsequent recycling of PET helps reduce plastic waste in landfills, and less waste in landfills means significantly lower toxic emissions from incineration plants. On the other hand, the use of these fabrics increases the durability and resistance of the materials we use. Thus, we all win with this sustainable way of manufacturing.

Carbon negative

The carbon footprint is an environmental indicator that reflects the amount of greenhouse gases produced as a result of a given activity. Our 2023 production emitted more than 100,000 tons of CO2, of which we have reforested twice through forest carbon projects. These projects help restore and preserve forests, as well as support the socioeconomic development of disadvantaged communities through tree planting. This action grants us the Carbon Negative certification.

100% Made in Spain

In addition to our own workshop in Madrid, where we make many of our products by hand, we have the help of workshops in Pamplona and Elche, led by women, where artisans with extensive experience work. Likewise, the vegetable tanned leather of Ubrique, in the province of Cádiz, is a treasure of Spain's artisanal heritage and has significant importance both regionally, nationally and internationally, due to its centuries-old artisanal heritage, transmitted from generation to generation. as an intrinsic part of the culture and identity of the region. This results in leather products of exceptional quality, known for their durability and beauty. ​​We are proud to contribute to the generation of local employment and support local craft production, as it helps keep cultural heritage and heritage alive and not be lost in the advancement of technology and mass production.

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