Claims Information
In accordance with the provisions of the General Law for the Defense of Consumers and Users and other applicable regulations, Daniel Chong Spain SL, with registered office at Calle del Doctor Fourquet 20, Bajos Local 1, 28012, Madrid, Spain, informs its customers of their right to file complaints in relation to products or services purchased through this website.
How to file a claim?
Consumers can submit a complaint in writing by sending an email to hola@daniel-chong.com , which must include the following information:
The customer service team is committed to reviewing each claim and responding within 30 calendar days of receipt.
Pickup point in physical store
If the customer has collected or returned the product in our physical stores, they may also submit their claim in person using the Official Claim Forms available at the establishment, in accordance with the current regulations of the Community of Madrid and/or the Generalitat de Catalunya.
Conflict resolution
If a satisfactory solution is not reached, the consumer may resort to:
Daniel Chong Spain SL may accept, voluntarily or if it is a member, the Sistema Arbitral de Consumo (Consumer Arbitration System, in Spanish) .
Sustainability is written in our DNA. We do our best to change the way fashion is created and consumed, with the goal of reducing the negative environmental and social impact of the fashion industry. This leads us to have a comprehensive approach that ranges from the selection of materials to ethical working practices and conditions, in addition to considering the life cycle of the garment and the emissions generated by the creation of our products. Our fabrics are made by from recycled clothing and products. By using a greater amount of recycled materials, we contribute to increasing the sustainability of the fashion sector.
We use raw materials obtained from recycling, such as thread made from plastic bottles (rPET), thus contributing to the sustainability of our sector. The separate collection and subsequent recycling of PET helps reduce plastic waste in landfills, and less waste in landfills means significantly lower toxic emissions from incineration plants. On the other hand, the use of these fabrics increases the durability and resistance of the materials we use. Thus, we all win with this sustainable way of manufacturing.
The carbon footprint is an environmental indicator that reflects the amount of greenhouse gases produced as a result of a given activity. Our 2023 production emitted more than 100,000 tons of CO2, of which we have reforested twice through forest carbon projects. These projects help restore and preserve forests, as well as support the socioeconomic development of disadvantaged communities through tree planting. This action grants us the Carbon Negative certification.
In addition to our own workshop in Madrid, where we make many of our products by hand, we have the help of workshops in Pamplona and Elche, led by women, where artisans with extensive experience work. Likewise, the vegetable tanned leather of Ubrique, in the province of Cádiz, is a treasure of Spain's artisanal heritage and has significant importance both regionally, nationally and internationally, due to its centuries-old artisanal heritage, transmitted from generation to generation. as an intrinsic part of the culture and identity of the region. This results in leather products of exceptional quality, known for their durability and beauty. We are proud to contribute to the generation of local employment and support local craft production, as it helps keep cultural heritage and heritage alive and not be lost in the advancement of technology and mass production.
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