Terms and Conditions

1. PURCHASE SYSTEM

At Daniel Chong Spain SL we strive to make your shopping experience as simple and intuitive as possible. To purchase you must be over eighteen (18) years of age, select the product you fell in love with and add it to the Cart to be one step closer to having it/them in your arms.

Once you have selected all the desired products, you must click on View Cart, where you will find all the products you previously selected. Here you can modify the quantity of items and add a discount coupon if you have one. Next, you must click on Finalize Purchase, where you will have to fill out the form with your billing and delivery information and select a payment method.

The data provided to Daniel Chong Spain SL are personal and non-transferable. If you have any questions, please consult our privacy policy.

You will receive your purchase shortly, but if you have any questions regarding delivery times, you can go to our Shipping Information section.

2. PAYMENT METHODS

At Daniel Chong Spain SL We care that you can make your purchases in a safe, comfortable and easy way with the following payment methods:

Payment by credit card

Our online store connects to the Redsys or Stripe payment gateway in a 100% secure way. Payment is immediate and also allows you to save your card for future purchases.

Payment with PayPal

PayPal allows you to transfer or receive money from your credit card or bank account to multiple recipients without having to share your financial information and in a secure way.

Payment with seQura

Pay at your own pace: Choose to pay with total flexibility. You decide, with no interest or a small fee and terms of up to 12 months. Advance payments or change dates, you are in control of your finances. Clear, transparent costs and instant approval.

Sounds good, doesn't it? Make your purchases with seQura in a flash. With just 5 details, without paperwork and without uploading any documents. Easy, fast and secure.

Choose seQura as your payment method and select the number of installments when completing your order.
Fill in 5 details and we will instantly confirm your purchase. Today you only pay the first installment.
Enjoy your shopping and pay comfortably. Your payments will be made automatically every month.

3. SHIPMENTS

Spain (Peninsula) :
Free Shipping 3-4 days for orders over 100€ (Does not include customizations)
Shipping 3-4 days: €5

Spain (Balearic Islands) :
Free Shipping 3-4 days for orders over 150€ (Does not include customizations)
Shipping 3-4 days: €15

Spain (Ceuta and Melilla) :
Free Shipping 3-4 days for orders over 200€ (Does not include customizations)
Shipping 3-4 days: €25

Rest of Europe :
Free Shipping 7-11 days for orders over 150€ (Does not include customizations)
Shipping 7-11 days: €15

USA Shipping 7-11 days: €25
Canada Shipping 7-11 days: €30
Latin America Shipping 7-11 days: €35
Asia, Israel, Japan and Oceania Shipping 7-11 days: €30
Africa Shipping 7-11 days: €35

If you are in the Canary Islands, you will soon be able to make your purchases from the Banango app. Download the app:

iOS: https://apps.apple.com/es/app/banango/id1569577692?ign-mpt=uo%3D2
Android: https://play.google.com/store/apps/details?id=com.canariasprime.app&pli=1

Additional information

Shipping costs always include Value Added Tax (VAT), but no other taxes, fees, tariffs or surcharges.

Shipping is understood as the delivery of the items to the address you have specified during the ordering process, with delivery areas limited to those already indicated in the deliveries section.

Daniel Chong Spain SL delivers orders to the courier service within a maximum of 48 hours. We are not responsible for any possible delivery delays caused by the courier service.

Free Shipping Promotional Codes and/or Discounts
Free shipping and/or discount promotional codes are for single use per person and order and cannot be combined with other promotional codes.

Terms and conditions of current promotions:

Chong Scratch Card Promotion
Free Shipping VERANOTOP all August 2024 :

Duration: From August 1 at 0:00 to August 31, 2024 at 23:59.
Code: VERANOTOP
Scope: Peninsular Spain, Balearic Islands and Canary Islands (through Banango App).
Cannot be combined with other promotional codes.

Place of delivery

Delivery will take place at the address provided in the order. If at the time of delivery there is no one to collect the package, a second attempt will be made in which the carrier will contact you using the number indicated in the order.

To avoid possible problems with delivery, we recommend that you provide as much detail as possible in the address, confirm each piece of information and ensure that the contact telephone number provided is functional.

For deliveries in Spain, you can have your order delivered to a Parcel Shop in our carrier's network. You will receive an email from them where you can arrange delivery to the nearest Parcel Shop / Convenience Point. You also have the option of local collection, Calle del Amparo 42, 28012, Madrid.

International Shipping

If your order is addressed to a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and/or customs laws. We will send your package via UPS, which means that Daniel Chong SL will be responsible for delivering it, but will not be responsible for any possible customs charges or local taxes.

The person to whom the order is addressed will be responsible for all customs costs associated with the importation of the products (even if they refuse the order).

* Shipments subject to customs at the customer's expense.

4. RETURNS

For Daniel Chong Spain SL. it is very important that all our customers are satisfied with their orders. We hope you enjoy your purchase in our online store. If for any reason the purchase does not satisfy you or you have changed your mind, you have the option of returning it (only for online orders, for purchases in physical stores only exchanges for other items are allowed) within 15 days after the purchase and you will receive a full refund of your money except for the direct cost of returning the products which is borne by the customer. For purchases made in November and December 2023, the return and exchange period has been extended to January 15, 2024.

In order for a return to be accepted, all merchandise must be in perfect condition and accompanied by the original receipt. Refunds will be made in the same payment method selected at the time of purchase.

If you wish to return an item sent by Daniel Chong Spain SL , these returns are carried out exclusively by our carrier and we will be the ones to contact them so that they can come to your address to collect the return package.

How do I make my return?

Manage your returns within the next 15 days* of receiving your order through our returns platform . Access here.

*For purchases made in November and December 2023, the return and exchange period has been extended to January 15, 2024.

Withdrawal

You can obtain the withdrawal document here.

How does it work?

1. Enter the order number and your email address.

2. Select the products you want to return and tell us the reason.

3. Indicate whether you prefer to obtain credit in our store or return the product and get a refund (shipping costs not included)

4. If you choose a refund, pack the order and close it, indicating our details:

Daniel Chong Spain SL,

Doctor Fourquet Street 20, Ground Floor, Local 1

28012 Madrid. Tel. 910 402 340.

The product must be returned in its original packaging. If the product is damaged we will not be able to accept the return.

Only the amount of the product is refunded, we do not pay logistics costs. Therefore, in the case of a return, logistics costs will be deducted.

Please note that if you complete the online return process on a Friday, Saturday or Sunday, we will not be able to collect your package until Monday of the following week.

Shopping in physical stores

You have 30 days to exchange your product and no returns are accepted, only exchanges, or you can opt for a voucher valid for one year.

Contact orders and shipments

If you have any questions or comments, please do not hesitate to write to us at pedidos@daniel-chong.com or WhatsApp +34654794232

Withdrawal

Please consult the return procedure here . You can obtain the withdrawal document here.

5. CHANGES

I have changed my mind

If you have changed your mind and want to exchange your product for a different one, contact us within the first 15 days after receiving the item.

We recommend that you make a new purchase and specify the order number you wish to return. This way, the delivery person who will deliver your new order will collect the previous one. Once we have received the return, we will proceed to issue the refund.

Please note that shipping costs are your responsibility.

Wrong article :

If you have received the wrong item in your order, you can return it and we will replace it with the correct item.

In this case you have to contact us at pedidos@daniel-chong.com or through our contact form and tell us your situation.

Product damaged or with manufacturing defect:

If the item you received is damaged or has a manufacturing defect, you can return it and after evaluating it, we will exchange it for another one. Send us an email with photo(s) of the product and receipt of purchase to hola@daniel-chong.com or contact us through the contact form and we will explain how to proceed.

We do not accept returns of items with breakages resulting from misuse or wear over time.

If you have any questions or suggestions about our returns and exchanges policy or if there is anything we can do for you, please do not hesitate to contact us.

6. TAXES

Prices include Value Added Tax (VAT) in all cases, but no other taxes, fees, tariffs or surcharges.

7. PRICES

The products will be sold at the price indicated, the price valid at the time of confirmation of the order by the customer being the one in force.

8. CUSTOMER SERVICE

If you have any questions, suggestions, queries or complaints about our online store or physical stores, you can contact us through the following channels:

Phone: +34 910 188 304
WhatsApp +34 654 794 232
Email: hola@daniel-chong.com
Postal Address: Calle del Doctor Fourquet 20, Bajos Local 1, 28012 Madrid, Spain

In addition, we have official Complaint Forms available to all users and consumers. These can be submitted through any of our physical stores or to the postal address indicated above. You can obtain them on the official websites below:
Madrid
Barcelona

Our team will attend to and respond to your claim as soon as possible.

In the event that the resolution is not satisfactory, you can process your claim through the European Union's online dispute resolution platform at: https://ec.europa.eu/consumers/odr/main/index.cfm

9. MODIFICATION OF CONDITIONS

Daniel Chong Spain SL reserves the right to review and modify these Conditions at any time. The User will be subject to the Policies and Conditions in force at the time of using the website or placing each order, unless Daniel Chong Spain SL is required by law or by decision of government agencies to make retroactive changes to said Conditions, in which case, any changes will also affect orders previously placed by the User.

10. RESPONSIBILITY

Daniel Chong Spain SL is not responsible for delays in the delivery of orders, or for the impossibility of carrying them out when the cause is due to an event of force majeure, and therefore, beyond our control. Among other causes, we understand that there is force majeure in the following cases, but without limitation: accidents; strikes; riots, threats or terrorist attacks; fire or explosion; meteorological causes or natural disasters such as storms, floods, earthquakes, subsidence, epidemics; problems beyond our control in the means of transport or telecommunications systems. To the extent possible, once the cause of impossibility or delay has ended, Daniel Chong Spain SL will do everything possible to resume its commercial activities and be able to comply with its obligations and shipments.

11. APPLICABLE LAW AND JURISDICTION

These Conditions are governed by and construed in accordance with Spanish law. In the event of any dispute or claim between the parties in relation to the fulfilment or content of these Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals of the city of Madrid.

no worries

We're carbon negative

Sustainability is written in our DNA. We do our best to change the way fashion is created and consumed, with the goal of reducing the negative environmental and social impact of the fashion industry. This leads us to have a comprehensive approach that ranges from the selection of materials to ethical working practices and conditions, in addition to considering the life cycle of the garment and the emissions generated by the creation of our products. Our fabrics are made by from recycled clothing and products. By using a greater amount of recycled materials, we contribute to increasing the sustainability of the fashion sector.

Recycled materials

We use raw materials obtained from recycling, such as thread made from plastic bottles (rPET), thus contributing to the sustainability of our sector. The separate collection and subsequent recycling of PET helps reduce plastic waste in landfills, and less waste in landfills means significantly lower toxic emissions from incineration plants. On the other hand, the use of these fabrics increases the durability and resistance of the materials we use. Thus, we all win with this sustainable way of manufacturing.

Carbon negative

The carbon footprint is an environmental indicator that reflects the amount of greenhouse gases produced as a result of a given activity. Our 2023 production emitted more than 100,000 tons of CO2, of which we have reforested twice through forest carbon projects. These projects help restore and preserve forests, as well as support the socioeconomic development of disadvantaged communities through tree planting. This action grants us the Carbon Negative certification.

100% Made in Spain

In addition to our own workshop in Madrid, where we make many of our products by hand, we have the help of workshops in Pamplona and Elche, led by women, where artisans with extensive experience work. Likewise, the vegetable tanned leather of Ubrique, in the province of Cádiz, is a treasure of Spain's artisanal heritage and has significant importance both regionally, nationally and internationally, due to its centuries-old artisanal heritage, transmitted from generation to generation. as an intrinsic part of the culture and identity of the region. This results in leather products of exceptional quality, known for their durability and beauty. We are proud to contribute to the generation of local employment and support local craft production, as it helps keep cultural heritage and heritage alive and not be lost in the advancement of technology and mass production.