SHIPPING

Spain (Peninsula) :
Free Shipping 3-4 days for orders over €100
Shipping 3-4 days: €5

Spain (Balearic Islands) :
Free Shipping 3-4 days for orders from €150
Shipping 3-4 days: €15

Spain (Canary Islands Ceuta and Melilla) :
Free Shipping 3-4 days for orders over €200
Shipping 3-4 days: €25

Europe (European Union countries only):
Free Shipping 7-11 days for orders from €150
Shipping 7-11 days: €15

USA Shipping 7-11 days: €25
Canada Shipping 7-11 days: €30
Latin America Shipping 7-11 days: €35
Asia, Israel, Japan and Oceania Shipping 7-11 days: €30
Africa Shipping 7-11 days: €35

Additional Information

The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.

Shipping is understood as the delivery of the items to the home or address that you have specified during the ordering process, limiting the delivery areas to those already indicated in the delivery section.

Daniel Chong Spain SL delivers the orders to the courier service within a maximum period of 48 hours. We are not responsible for possible delivery delays caused by the courier service.

Place of delivery

Delivery will take place at the address provided in the order. If at the time of delivery there is no one to pick up the package, a second attempt will be made in which the carrier will contact you through the number indicated in the order.

To avoid possible delivery problems, we recommend indicating the maximum detail in the address, confirming each piece of information and making sure that the contact telephone number provided is functional.

For shipments in Spain, you can refer the delivery of your order to a Parcel Shop in our carrier's network. You will receive an email from them where you can manage the delivery at the nearest Parcel Shop / Point of Convenience. You also have the option of local collection, Calle del Amparo 42, 28012, Madrid.

International deliveries

If your order is addressed to a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and/or customs laws. We will send your package through UPS, which means that Daniel Chong SL will be in charge of delivering it, but will not assume the possible customs expenses or local taxes.

The person to whom the order is addressed will be responsible for all customs costs associated with the importation of the products (even if the order is rejected).

* Shipments subject to customs at the customer's expense.

RETURNS

For Daniel Chong Spain SL. It is very important that all our customers are satisfied with their orders. If for any reason the purchase does not satisfy you or you have changed your mind, you have the option to return it (only in online orders, for purchases in physical stores only exchanges for other items are allowed) within 15 days after the purchase and you will get the full refund of your money except the direct cost of returning the products that is borne by the customer.

For us to accept the return, all merchandise must be in perfect condition, in addition to being accompanied by the original receipt. Refunds will be made in the same payment method selected at the time of purchase.

If you want to return an item sent by Daniel Chong Spain SL , these returns are made exclusively by our carrier and we will be the ones to contact them so that they can come to your address to pick up the return package.

How do I make my return?

  1. Contact us within 15 days of receiving your order.
  2. Provide us with the order number and receipt.
  3. Pack the order and close it, you must indicate our data: Daniel Chong Spain SL, Calle del Amparo 39, local. 28012 Madrid. Tel. 910 402 340.
  4. Explain the reason for the return, so that the store team can better understand why you want to return this product.

The product must be returned in its original packaging. If the product is damaged we will not be able to accept the return.

Please note that if you complete the return process online on a Friday, Saturday or Sunday, we will not be able to collect your package until Monday of the following week.

Purchases in physical stores

You have 30 days to change your product and no refunds are made, only changes or you can opt for a one-year voucher.

For us to accept the return, all merchandise must be in perfect condition, in addition to being accompanied by the original receipt. Refunds will be made in the same payment method selected at the time of purchase.

Contact orders and shipments

Any questions or comments do not hesitate to write to us at pedidos@daniel-chong.com or WhatsApp +34654794232

no worries

We'are carbon negative

La sostenibilidad está escrita en nuestro ADN. Nos esforzamos al máximo por cambiar la forma en que se crea y consume moda, con el objetivo de reducir el impacto ambiental y social negativo de la industria de la moda. Esto nos lleva a tener un enfoque integral que abarca desde la selección de materiales hasta las prácticas y condiciones laborales éticas, además de la consideración del ciclo de vida de la prenda y las emisiones que genera la creación de nuestros productos.Nuestros tejidos se elaboran a partir de prendas y productos reciclados. Al utilizar una mayor cantidad de materiales reciclados, contribuimos a aumentar la sostenibilidad del sector de la moda.

Materiales reciclados

Utilizamos materia prima obtenida del reciclaje, como el hilo hecho a partir de botellas de plástico (rPET), contribuyendo así a la sostenibilidad de nuestro sector. La recogida selectiva y el consiguiente reciclaje del PET contribuye a reducir los desechos plásticos en vertederos, y una menor cantidad de desechos en vertederos implica que se genere una cantidad notablemente más baja de emisiones tóxicas procedentes de plantas de incineración. Por otro lado, el uso de estos tejidos incrementa la durabilidad y resistencia de los materiales que utiliz​​amos. Así, todos ganamos con esta forma sostenible de confeccionar.

Carbon negative

La huella de carbono es un indicador ambiental que refleja la cantidad de gases de efecto invernadero que son como consecuencia de una actividad determinada. Nuestra producción de 2023 emitió más de 100Mil toneladas de CO2, de los cuales hemos reforestado el doble a través de proyectos de carbono forestal. Estos proyectos ayudan restaurar y preservar los bosques, así como apoyan el desarrollo socioeconómico de comunidades desfavorecidas mediante la plantación de árboles. Esta acción nos otorga la certificación Carbon Negative.

100% Made in spain

Además de nuestro propio taller en Madrid, en donde confeccionamos a mano muchos de nuestros productos, contamos con la ayuda de talleres, en Pamplona y en Elche, liderados por mujeres, donde trabajan artesanos con dilatada experiencia. Asímismo, la piel de curtición vegetal de Ubrique, en la provincia de Cádiz, es un tesoro del patrimonio artesanal de España y tiene una importancia significativa tanto a nivel regional como nacional e internacional, por su herencia artesanal centenaria, transmitida de generación en generación, como parte intrínseca de la cultura y la identidad de la región. Esto resulta en productos de cuero de una calidad excepcional, conocidos por su durabilidad y belleza. ​​Nos llena de orgullo contribuir con la generación de empleo local y apostar por la producción artesanal de cercanía, ya que ayuda a mantener viva la herencia y patrimonio cultural y no se pierdan en el avance de la tecnología y la producción en masa.

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