Shipping, Exchanges and Returns

SHIPPING AND RETURNS

SHIPPING COSTS

Spain (Peninsula):

Free shipping for orders over €100* (Does not include customizations)
Shipping 3-4 days: €5

Spain (Balearic Islands):

Free Shipping 3-4 days for orders over €150 (3-4 days) (Does not include customizations)
Shipping 3-4 days: €15

Spain (Ceuta and Melilla):

Free Shipping 3-4 days for orders over €200 (3-4 days) (Does not include customizations)
Shipping 3-4 days: €25

Europe (European Union only)

Free Shipping 7-11 days for orders over €150 (7-11 days) (Does not include customizations)
Shipping 7-11 days: €15

USA

Shipping 7-11 days: €25

Canada

Shipping 7-11 days: €30

Latin America

Shipping 7-11 days: €35

Asia, Japan and Oceania

Shipping 7-11 days: €30

Israel is not included among the available shipping destinations at this time.

Africa

Shipping 7-11 days: €35

Canary Islands
If you're in the Canary Islands, you can place your orders through the Banango app.

How to buy on Banango?

1. Download the app:
iOS
Android

2. Go to Daniel Chong's store
3. Choose, fill your cart and place your order.

Terms and conditions

Shipping is defined as the delivery of items to the address you specified during the order process. Delivery areas are limited to those indicated in the delivery section.

Deadlines

Daniel Chong Spain SL delivers orders to the courier service within a maximum of 48 hours. We are not responsible for any delivery delays caused by the courier service; the maximum delivery time is five business days.

National Taxes and European Union Countries

Shipping costs always include Value Added Tax (VAT), but no other taxes, fees, duties, or surcharges.

Place of delivery

Delivery will take place at the address provided in the order. If no one is available to collect the package at the time of delivery, a second visit may be made or the package may be delivered to a parcel shop for collection.

To avoid potential delivery issues, we recommend providing as much detail as possible in your address, confirming each piece of information, and ensuring that the contact phone number provided is correct.

For shipments within Spain, you can arrange delivery of your order to a Parcel Shop within our carrier's network. You will receive an email from them in which you can arrange delivery to the nearest Parcel Shop/Convenience Point.

You also have the option of local pickup, Calle del Dr. Fourquet 20, local 1, 28012, Madrid.

International Shipping

If your order is destined for a country outside the European Union, the prices you see on the website do not include VAT. Shipping may be subject to taxes, duties, or other charges due to local and/or customs laws. We will ship your package via UPS, which means Daniel Chong SL will be responsible for delivery, but will not be responsible for any customs fees or local taxes. These taxes and duties are the customer's responsibility.

The recipient of the order will be responsible for all customs costs associated with the importation of the products (even if they reject the order).

CHANGES

To quickly exchange a product purchased online, simply follow these steps:

1. Purchase a new product you want.
2. When making your purchase, add a note to your order with the following phrase: "With RETURN of order number XXXXX." You will find this number in the confirmation of your first purchase.
3. This note will inform the delivery person that they should pick up the product you want to exchange when they deliver the new one to you.
4. Once we receive the product you wish to exchange at our warehouse, we will proceed with the refund.
5. You will receive a confirmation email indicating that the refund process has been completed. This refund will be reflected in your account within a maximum of 5 business days from the original credit date.

All orders placed from November 18, 2024, to January 2, 2024, can be changed until January 15, 2025.

RETURNS

REFUND CONDITIONS FOR PURCHASES MADE THROUGH THE WEB

For Daniel Chong Spain SL, it's very important that all our customers are satisfied with their orders. If for any reason you are not satisfied with your purchase or you have changed your mind, you have the option to return it within 15 days* of purchase and receive a full refund. The return shipping cost is not included.

For a return to be accepted, all merchandise must be in perfect condition and accompanied by the original receipt. Refunds will be issued using the same payment method selected at the time of purchase.

If you wish to return an item shipped by Daniel Chong Spain SL, you can do so in two ways:
- Through our carrier. In this case, we will contact them so they can come to your address to pick up the return package.
- You can also use your own transportation and provide us with the shipment reference number for tracking.

How do I make my return?

Manage your returns within 15 days of receiving your order through our returns platform . Click here.

Withdrawal

You can obtain the withdrawal document here.

How does it work?

1. Enter your order number and email address.

2. Select the products you want to return.

3. Indicate whether you prefer to receive store credit or return the product for a refund.

4. If you choose a refund, pack the order and close it, indicating our information:

Daniel Chong Spain SL,

Doctor Fourquet Street, 20, Ground Floor, Local 1.

28012 Madrid. Tel. 910 402 340.

The product must be returned in its original packaging. If the product is damaged, we cannot accept the return.

Please note that if you complete the return process online on a Friday, Saturday, or Sunday, we will not be able to collect your package until Monday of the following week.

You can find the return conditions for physical stores below.

EXCHANGES AND RETURNS IN PHYSICAL STORES

For purchases made in physical stores, exchanges for other items are only accepted. If for any reason you are not satisfied with your purchase or you have changed your mind, you have the option to return it within 15 days of purchase and exchange it for another item in stock. If the desired product is not available, a voucher will be issued for the same value as the returned product. This voucher is valid for one year from the date of issue.

For a return to be accepted, all merchandise must be in perfect condition and accompanied by the original receipt.

No refunds are made in physical stores.

All purchases made from November 18, 2024, to January 2, 2024, can be exchanged until January 15, 2025.

Customer Service - Orders and Shipping:

If you have any questions or comments, please do not hesitate to write to us at:

pedidos@daniel-chong.com
WhatsApp +34 654 794 232

In addition, we have official Complaint Forms available to all users and consumers. These can be submitted through any of our physical stores or to the postal address indicated above. You can obtain them from the official websites below:
Madrid
Barcelona

Our team will attend to and respond to your claim as quickly as possible.

If the resolution is not satisfactory, you can process your complaint through the European Union's online dispute resolution platform at: https://ec.europa.eu/consumers/odr/main/index.cfm

no worries

We're carbon negative

Sustainability is written in our DNA. We do our best to change the way fashion is created and consumed, with the goal of reducing the negative environmental and social impact of the fashion industry. This leads us to have a comprehensive approach that ranges from the selection of materials to ethical working practices and conditions, in addition to considering the life cycle of the garment and the emissions generated by the creation of our products. Our fabrics are made by from recycled clothing and products. By using a greater amount of recycled materials, we contribute to increasing the sustainability of the fashion sector.

Recycled materials

We use raw materials obtained from recycling, such as thread made from plastic bottles (rPET), thus contributing to the sustainability of our sector. The separate collection and subsequent recycling of PET helps reduce plastic waste in landfills, and less waste in landfills means significantly lower toxic emissions from incineration plants. On the other hand, the use of these fabrics increases the durability and resistance of the materials we use. Thus, we all win with this sustainable way of manufacturing.

Carbon negative

The carbon footprint is an environmental indicator that reflects the amount of greenhouse gases produced as a result of a given activity. Our 2023 production emitted more than 100,000 tons of CO2, of which we have reforested twice through forest carbon projects. These projects help restore and preserve forests, as well as support the socioeconomic development of disadvantaged communities through tree planting. This action grants us the Carbon Negative certification.

100% Made in Spain

In addition to our own workshop in Madrid, where we make many of our products by hand, we have the help of workshops in Pamplona and Elche, led by women, where artisans with extensive experience work. Likewise, the vegetable tanned leather of Ubrique, in the province of Cádiz, is a treasure of Spain's artisanal heritage and has significant importance both regionally, nationally and internationally, due to its centuries-old artisanal heritage, transmitted from generation to generation. as an intrinsic part of the culture and identity of the region. This results in leather products of exceptional quality, known for their durability and beauty. We are proud to contribute to the generation of local employment and support local craft production, as it helps keep cultural heritage and heritage alive and not be lost in the advancement of technology and mass production.