Reclamaciones y Sugerencias

Información sobre Reclamaciones

De conformidad con lo dispuesto en la Ley General para la Defensa de los Consumidores y Usuarios y demás normativa aplicable, Daniel Chong Spain S.L., con domicilio social en Calle del Doctor Fourquet 20, Bajos Local 1, 28012, Madrid, España., informa a sus clientes de su derecho a presentar reclamaciones en relación con los productos o servicios adquiridos a través de este sitio web.

 ¿Cómo presentar una reclamación?
Los consumidores pueden presentar una reclamación por escrito, enviando un correo electrónico a hola@daniel-chong.com, incluyendo obligatoriamente la siguiente información:

  • Número de pedido o número de factura
  • Correo electrónico utilizado para la compra
  • Descripción detallada del motivo de la reclamación

El equipo de atención al cliente se compromete a revisar cada reclamación y responder en un plazo máximo de 30 días naturales desde su recepción.

Punto de recogida en tienda física
En caso de que el cliente haya realizado la recogida o devolución del producto en nuestras tiendas físicas, también podrá presentar su reclamación presencialmente, mediante las Hojas Oficiales de Reclamaciones disponibles en el establecimiento, conforme a la normativa vigente de la Comunidad de Madrid y/o Generalitat de Catalunya.

 Resolución de conflictos
Si no se alcanza una solución satisfactoria, el consumidor podrá acudir a:

  • Las Oficinas Municipales de Información al Consumidor (OMIC) de su localidad
  • El Centro de Atención al Consumidor de la Comunidad de Madrid
  • La Agència Catalana del Consum, si la compra o atención fue en el punto físico en Barcelona
  • La Plataforma de Resolución de Litigios en Línea de la Comisión Europea:
    https://ec.europa.eu/consumers/odr

Daniel Chong Spain S.L podrá aceptar, voluntariamente o si está adherida, la vía del Sistema Arbitral de Consumo.

no worries

We're carbon negative

Sustainability is written in our DNA. We do our best to change the way fashion is created and consumed, with the goal of reducing the negative environmental and social impact of the fashion industry. This leads us to have a comprehensive approach that ranges from the selection of materials to ethical working practices and conditions, in addition to considering the life cycle of the garment and the emissions generated by the creation of our products. Our fabrics are made by from recycled clothing and products. By using a greater amount of recycled materials, we contribute to increasing the sustainability of the fashion sector.

Recycled materials

We use raw materials obtained from recycling, such as thread made from plastic bottles (rPET), thus contributing to the sustainability of our sector. The separate collection and subsequent recycling of PET helps reduce plastic waste in landfills, and less waste in landfills means significantly lower toxic emissions from incineration plants. On the other hand, the use of these fabrics increases the durability and resistance of the materials we use. Thus, we all win with this sustainable way of manufacturing.

Carbon negative

The carbon footprint is an environmental indicator that reflects the amount of greenhouse gases produced as a result of a given activity. Our 2023 production emitted more than 100,000 tons of CO2, of which we have reforested twice through forest carbon projects. These projects help restore and preserve forests, as well as support the socioeconomic development of disadvantaged communities through tree planting. This action grants us the Carbon Negative certification.

100% Made in Spain

In addition to our own workshop in Madrid, where we make many of our products by hand, we have the help of workshops in Pamplona and Elche, led by women, where artisans with extensive experience work. Likewise, the vegetable tanned leather of Ubrique, in the province of Cádiz, is a treasure of Spain's artisanal heritage and has significant importance both regionally, nationally and internationally, due to its centuries-old artisanal heritage, transmitted from generation to generation. as an intrinsic part of the culture and identity of the region. This results in leather products of exceptional quality, known for their durability and beauty. ​​We are proud to contribute to the generation of local employment and support local craft production, as it helps keep cultural heritage and heritage alive and not be lost in the advancement of technology and mass production.

blog posts

View all articles